Field Support Engineer - Celaya

Field Support Engineer - Celaya, Guanajuato

Join ICORP! We are leaders in technology services and seek talent to be the pillar of our clients' infrastructure. Your mission will be to ensure continuous operability at each branch or store.

Location and Modality

• City: Celaya, Guanajuato
• Modality: 100% Presencial, Field Support in Stores.
• Schedule: Roles of 8-hour schedules per person.
• Mobility: Essential to have availability for traveling within the region.

️ Mandatory Requirements

• Minimum experience of 2 years in technical support.
• Educational Level: Bachelor's/Tech degree concluded.
• Knowledge in Gestión de la disponibilidad y continuidad.
• Management of Seguridad de la información and Instalación/Desinstalación de sistemas.
• Linguistic proficiency in Español (Fluent/Native).
• Availability to rotate shifts
• Licence of manejo

⭐ Desired Skills

• Knowledge in Cableado Estructurado (use of pinzas RJ-45, probadores).
• Experience with Cámaras (CCTV) and storage systems.
• Orientación to Establecimiento de prioridades.
• Fuerte Resiliencia y Adaptabilidad.
• Able to Conducir a resultados and Comunicación efectiva.

Key Responsibilities of the Role

• Gestión de Incidentes: Receive, attend, and follow up on assigned tickets.
• Mantenimiento Preventivo: Execute maintenance plans, Renovations, and IMAC'S (Installations, Movements, Additions, and Changes).
• Documentación: Fill out forms, ensuring signatures/seals and delivery to Coordination.

Requirements

• Bachelor's technical degree and/or technical degrees in systems, computer science or related fields.
• A wide availability of schedule.
• Availability to cover guard duty during weekends.
• Availability to travel to municipalities or nearby places in Celaya, Guanajuato
• 1 year of experience in field support at points of sale
• Licence of manejo vigente
• Able to use GPS tools like Google Maps and Waze.

Primary Activities and Responsibilities:

• Diagnostics and solution of failures in point-of-sale (thermal printers, pin pad, wireless scanner, CPU, UPS, keyboard, and monitor).
• Maintenance preventive and corrective to computer equipment and printers.
• Installation, configuration, and resolution of CCTV failures
• Configuration of networks.
• Cloning devices
• Loading images
• Configuring peripherals.
• Diagnostics of software and hardware failures.
• Support for thermal printers, pin pad, scanner (point-of-sale equipment)

Benefits

• Labor law benefits
• Quarterly bonus
• Food support