Field Service EUC Desk Side Support

Company Overview

EIL Global is a leading IT services provider in Asia Pacific and EMEA, headquartered in Adelaide, Australia. We specialize in various technologies including desktops, servers, networks, and data center technologies. Our company supports the digital transformation journey of enterprises with professional and managed services, offering AIOPS, AI-based workforce automation, and blockchain solutions.

Job Overview

We are seeking a Freelance Field Service EUC Desk Side Support professional at the Junior level to join our team in North Shore. The ideal candidate will have 1 to 3 years of experience in IT support and will be responsible for providing exceptional support services, ensuring the smooth operation of client IT environments.

Qualifications and Skills

• Experience in Windows OS troubleshooting, ensuring user systems are operating smoothly and efficiently.
• Proven skills in managing Active Directory for user account management and network security.
• Proficiency in Microsoft Office 365 support, assisting users with productivity tools and applications.
• Familiarity with remote desktop tools, enabling effective remote support for end-users.
• Usage of incident management systems to track and resolve technical issues in a timely manner.
• Experience with mobile device management to support and secure a range of user devices.
• Capability in printer and peripheral support, ensuring all office equipment is maintained and functioning.
• Hardware repair and maintenance (Mandatory skill) for a variety of IT systems and devices.

Roles and Responsibilities

• Provide desk side support and troubleshooting for end-user hardware, software, and peripheral issues.
• Perform installations, configurations, and routine maintenance of IT equipment and software.
• Utilize remote support tools to conduct off-site troubleshooting and problem resolution.
• Assist in the management and monitoring of a client's IT infrastructure, ensuring optimal performance.
• Collaborate with other IT professionals to improve overall service and technical support processes.
• Document and maintain accurate incident and service request records in the management system.
• Stay updated on the latest technology trends and support tools to improve service delivery.
• Ensure robust security practices are followed across all devices and user interactions.