Field Service Engineer

Essential Responsibilities
⬥ Understanding the client’s concerns, challenges and delivering solution to address those concerns.
⬥ Connect the internal team with customer and provide the right solution to customer
⬥ Delivers values to customer not merely service. Defines ROI model to customer
⬥ Looking for new and innovative opportunities to promote Veolia WTS and involves the sales team to grow business.
⬥ Regular visits to the assigned customer and maintain relationship with all stakeholders
⬥ Responsible to ensure timely dispatch/execution of customer orders, providing customer support and service after sales.
⬥ Generating daily and monthly report with trend charts, discuss with customer and make an action plan. Submit MOM after every meeting
⬥ Take action on the agreed points with customer by involving internal departments on priority
⬥ Maintain inventory at site, records chemical consumption and gets acknowledgement from customer. Submit all bills in time to customer and follow up for payment.
⬥ Develop 9 standard service model and execute the service with high standards.
⬥ Arrange technical training for customer and build organization rapport at senior level.
⬥ Responsible to handle service team and instruct them to execute the order technically well.

⬥ Maintains all records relates to EHS, payment, despatches and customer communications
⬥ Maintain all company assets in healthy condition and raise request for the requirement
⬥ Follow organization well defines service attributes without fail
⬥ Work on value generation plan with customer
⬥ Own service excellence