Field Service Engineer, Surgical Robotics

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life Do you want to write a chapter in our story of innovation? We have a brand new and unique opportunity for an experienced Technical Service Specialist to join Medtronic! You will thrive if you are able to adapt, respond, pivot and be resilient in this fast-paced environment! This is an amazing opportunity for someone who likes to be challenged and has a positive and optimistic attitude. This is a field-based role that will be supporting the surgical robotics platform within an assigned geographic territory. You will be responsible for the following: * Installation, service, repair, and maintenance of surgical robotic systems. * Troubleshooting and resolving technical issues, both remotely and on-site. * Providing technical support and training to clinical staff. * Maintaining accurate records of service activities and customer interactions. * Managing and maintaining an inventory of spare parts and tools. * Collaborating with other team members to ensure customer satisfaction. * Participating in continuous improvement initiatives. * Working with a team of other field service engineers to provide excellent customer service. Must Have: * Bachelor's degree in engineering or a related technical field, or equivalent experience. * At least 2 years of experience in a field service role, preferably in the medical device industry. * Strong technical skills, including the ability to troubleshoot and repair complex electro-mechanical systems. * Excellent communication and interpersonal skills. * Ability to work independently and as part of a team. * Ability to travel extensively within the assigned geographic territory. Nice to Have: * Experience with surgical robotics systems. * Experience with computer networking and software. * Experience with medical device regulations. * Experience with customer service. * Experience with training and education. About Medtronic Together, we can change healthcare worldwide. At Medtronic, we push the limits of what's possible. We are committed to making a difference in the lives of millions. By uniting around a shared purpose, we can build a stronger future for patients, our employees, and our communities. As a world leader in medical technology, services, and solutions, we improve the health and well-being of millions of people each year. We do this by inventing and delivering innovative technologies, treatments, and services. At Medtronic, we offer a wide range of benefits. Some may vary based on location and role. They include: * Competitive compensation and benefits packages * Work-life balance * Professional development opportunities * A diverse and inclusive work environment * The opportunity to make a difference in the lives of others Medtronic is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.