Field Service Engineer - Managerial level (HVAC/North)

Responsibilities: Manage and oversee field service operations for the Air Conditioning, Mechanical Ventilation, and HVAC industry in the North region. Lead a team of field service technicians and support staff to ensure efficient and timely service delivery. Develop and implement service strategies to meet customer satisfaction and business objectives. Monitor and analyze key performance indicators to identify areas for improvement and optimize service performance. Collaborate with cross-functional teams to achieve operational excellence. Ensure compliance with company policies, procedures, and regulatory requirements. Foster a culture of continuous learning and professional development among team members. Identify and capitalize on opportunities for growth and expansion in the North region. Develop and maintain strong relationships with customers, suppliers, and partners. Provide exceptional customer service by ensuring timely and efficient resolution of customer issues. Ensure that all activities are aligned with company values and objectives. Monitor and report on key performance indicators to measure success and identify areas for improvement. Lead by example and promote a culture of integrity, respect, and inclusivity within the team.