Field Service Engineer - Managerial level (HVAC/ACMV/North)

Responsibilities: Manage and oversee field service operations for the Air Conditioning, Mechanical Ventilation, and HVAC industry in the North region. Lead a team of field service technicians and support staff to ensure efficient and timely service delivery. Develop and implement service strategies to meet customer satisfaction and business objectives. Monitor and analyze key performance indicators to identify areas for improvement and optimize service performance. Collaborate with cross-functional teams to achieve operational excellence. Ensure compliance with company policies, procedures, and regulatory requirements. Foster a culture of continuous learning and professional development among team members. Develop and maintain strong relationships with customers, suppliers, and internal stakeholders. Provide coaching, guidance, and support to team members to ensure they have the necessary skills and knowledge to perform their duties effectively. Identify and capitalize on opportunities for growth and improvement within the region. Stay up-to-date with industry trends, best practices, and technological advancements to continuously improve service delivery and customer satisfaction. Key responsibilities include: • Manage and oversee field service operations in the North region. • Lead a team of field service technicians and support staff. • Develop and implement service strategies to meet customer satisfaction and business objectives. • Monitor and analyze key performance indicators to identify areas for improvement and optimize service performance. • Collaborate with cross-functional teams to achieve operational excellence. • Ensure compliance with company policies, procedures, and regulatory requirements. • Foster a culture of continuous learning and professional development among team members. • Develop and maintain strong relationships with customers, suppliers, and internal stakeholders. • Provide coaching, guidance, and support to team members. • Identify and capitalize on opportunities for growth and improvement within the region. • Stay up-to-date with industry trends, best practices, and technological advancements. Requirements: • Bachelor's degree in a relevant field (e.g., engineering, business administration). • Minimum 5 years of experience in field service operations management or a related field. • Proven track record of successfully managing and leading teams to achieve operational excellence. • Strong understanding of HVAC/ACMV industry principles and practices. • Excellent communication, leadership, and problem-solving skills. • Ability to work effectively in a fast-paced environment with multiple priorities and deadlines. • Strong analytical and technical skills. • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Benefits: • Competitive salary and benefits package. • Opportunities for professional growth and development. • Collaborative and dynamic work environment. • Recognition and rewards for outstanding performance. • Comprehensive training and onboarding program.