Field Representative

Field Representative
Salary: £27,550 per annum
OTE: £30,000 - £37,000 (including uncapped bonus)
Location: Leicester

Novax Recruitment are seeking dedicated Field Representatives to join one of the UK's most forward-thinking field services providers. This is an excellent opportunity to build a long-term career within a professional, supportive, and fast-growing organisation.

You'll be responsible for visiting properties to carry out a range of field-based activities, including:

• Conducting pre-disconnection and meter inspection visits in line with company and industry standards.

• Engaging with customers to resolve issues, verify details, and negotiate fair payment solutions.

• Attending court hearings to obtain Rights of Entry Warrants.

• Supervising utility isolations alongside engineers and locksmiths.

• Reporting vulnerabilities, safety concerns, and customer feedback accurately and promptly.

• Ensuring visit reports are completed and submitted within agreed deadlines.

This role demands professionalism, empathy, and excellent communication skills - every visit offers an opportunity to make a genuine difference.

• Full UK driving licence held for at least 2 years (maximum of 6 penalty points).

• Clean DBS record and no CCJs or IVAs.

• Excellent interpersonal and written communication skills.

• Previous experience in debt recovery, customer service, or conflict resolution is desirable but not essential.

• A self-motivated, proactive attitude with the ability to work independently and meet targets.

• £27,550 basic salary plus uncapped monthly bonuses (£200-£800 average).

• 28 days annual leave (including bank holidays), increasing with length of service.

• Company vehicle (available for personal use, subject to BIK).

• IT equipment and all necessary tools provided.

• Private pension scheme and Employee Assistance Programme.

• Regular training, coaching, and structured career development.