Stellantis
2 months ago
Field Quality Engineer
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Company information
- Company
- Stellantis
- Location
- México Mexico
- Posted
- 2 months ago
Job description
The Field Quality Engineer leads rapid technical triage, advanced vehicle diagnostics, and root cause identification for complex or repeat customer concerns across ICE, Hybrid, and BEV platforms. The role is accountable for reducing Vehicle Off Road (VOR) time, improving Fixed Right First Repair performance, and converting field issues into clear corrective actions.
Core Responsibilities
- Lead technical triage for vehicles with complex, intermittent, repeat, or high-risk customer concerns.
- Diagnose propulsion, electrical, software, communication network, charging, drivability, and module-related issues.
- Perform structured root cause analysis using DTCs, freeze-frame data, vehicle logs, scan tool data, network traces, wiring schematics, and service history.
- Drive actions that reduce Vehicle Off Road (VOR) duration and support buyback mitigation through fast, accurate diagnosis.
- Validate repairs, software updates, calibrations, parts replacement, and post-repair performance before vehicle release.
- Collaborate with dealership, technical assistance, engineering, service, quality, and parts teams to close escalations quickly.
- Document customer condition, fault isolation steps, root cause, corrective action, and repair validation in a clear technical format.
- Identify repeat repair and field trend patterns that impact Fixed Right First Repair performance.
Role Priorities:
1. Triage: Prioritize vehicle concerns, identify failure mode, and define immediate diagnostic path.
2. Root Cause: Use DTCs, logs, network captures, schematics, and service history to isolate true cause.
3. VOR Reduction: Drive rapid repair validation, escalation closure, and repeat repair prevention.
Required skills
- technical assistance
- root cause analysis
- hybrid
- software updates
- wiring schematics
- ice
- calibrations
- parts replacement
- root cause identification
- electrical diagnostics
- fault isolation
- bev
- dtcs
- engineering collaboration
- software diagnostics
- field quality engineer
- technical triage
- advanced vehicle diagnostics
- vehicle off road (vor)
- fixed right first repair
- propulsion diagnostics
- communication network diagnostics
- charging diagnostics
- drivability diagnostics
- module diagnostics
- freeze-frame data
- vehicle logs
- scan tool data
- network traces
- service history
- buyback mitigation
- repair validation
- dealership collaboration
- service collaboration
- quality collaboration
- parts team collaboration
- escalation closure
- customer condition documentation
- corrective action documentation
- repair validation documentation
- repeat repair identification
- field trend analysis
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