Field IT Support Engineer (SC) - London (Field-Based)

Rate: £180-£220 per day
Hours: 7.5 hrs/day within 07:00-19:00 (Mon-Fri)
Contract: 6 Month (Inside IR35) Agency contract | Start: ASAP

Join a Ring-Fenced Team of 15 engineers supporting multiple London customers (incl. government & banking). You'll cover sickness/holiday, resource-on-demand and project work across sites. SC clearance is required (DV welcome).

Work on MoD sites means MOD nationality rules apply. Clean UK driving licence essential; you may occasionally drive a customer-supplied vehicle to satellite locations.

The role

• Deskside/field support for Windows 10/11 laptops & desktops (HP/Dell/Lenovo).

• macOS (Mac & MacBook) setup and support.

• O365/Teams support; Apple/Android mobile device support.

• Wireless connectivity & fault diagnostics.

• Floorwalking/Tech Bar: walk-up fixes, user coaching, great customer comms.

• OS housekeeping: shortcuts, printers, network drive mapping.

• Follow build scripts to image/configure devices; IMACs (installs/moves/adds/changes).

• Basic Wintel/server: HP ProLiant Gen8-Gen10, Dell servers, Lenovo blades; backups, tape library, storage, break/fix.

• Cisco: basic knowledge/troubleshooting on switches/ports.

Must have

• Active SC (or re-clearable) and able to meet MOD nationality requirements; DV advantageous.

• Proven deskside/field support experience; confident customer manner.

• Full UK driving licence; willingness to travel across London/satellite sites.

• Flexibility to work any shift within 07:00-19:00.

Nice to have

• Apple Business Manager/Intune/SCCM exposure.

• ITSM tools (ServiceNow/Remedy).

• Vendor accreditations (HP/Dell/Lenovo).

Apply

Please reply with:

• CV (Word/PDF)

• Clearance status (SC/DV + dates)

• Availability/notice and day rate

• Home postcode (for travel)

• Best number/time for a quick call

We're an equal opportunities agency and welcome applications from all suitably qualified candidates.