Field Implementation Consultant - Frankfurt (m/f/d)

📍 Frankfurt | Hybrid & regular on-site customer visits

Hi! Glad you're here.

Are you open to a new challenge or looking to explore the market? Then this could be the perfect opportunity for you.

For our growing team, we are looking for a service-oriented personality in the Ruhr area who will support our customers in the implementation and use of our point-of-sale and SaaS solutions. Our focus is on the hospitality industry - including restaurants, hotels, bars, and other catering concepts.

In this role, you will work closely with mid-market customers, manage exciting implementation projects, and ensure an outstanding customer experience with technical expertise and excellent service. You will take on a lot of responsibility and represent our company directly with customers on-site.

We are looking for people who think proactively, take responsibility, and contribute ideas on how we can continuously improve our processes and customer experience.

Your Tasks

• Planning and execution of implementations as well as on-site support directly with the customer

• Leading individual and group training sessions, where you convey specific product functions to customers and flexibly adapt your approach to individual workflows.

• Ensuring high customer satisfaction throughout the entire post-sales phase, including onboarding, follow-ups, and handover to support teams
  Accompanying customers with setups, integrations, and go-live processes

• Creation and management of documentation related to onboarding processes and product training

• Continuous development of your expertise in Lightspeed's core products and add-ons

• Close exchange with Implementation Specialists, Coordinators, and other internal teams to ensure a smooth and timely start for customers

• Representing our company to new and existing customers

What you bring

• Experience in roles with direct customer contact (ideally in a B2B or B2C environment)

• Enthusiasm for technology and digital solutions

• Independent, structured, and proactive working style

• High customer and service orientation

• Willingness to travel regularly within your region

• Very good oral and written communication skills in German and English

• High quality awareness and attention to detail

Nice to have

• Basic knowledge of networks / IT infrastructure

• Experience in the hospitality, catering, or hotel industry

• Experience in technical support, field service, implementation management, or hardware/POS environments

• Experience in project management of larger rollouts or implementation projects

What we offer you

With us, you work in an international SaaS environment with a lot of creative freedom, modern tools, and real development opportunities.

Look forward to:

• Flexible working conditions with high autonomy

• Exciting career prospects in a growing tech company

• Stock participation: Participate in the Lightspeed Stock Option Program

• €400 Health & Wellness Budget: For your physical and mental health

• Mental Health Support via Modern Health App

• Impact-oriented environment: Small, agile team with a global vision

• A Deutschlandticket (Germany Ticket)

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our Applicant Privacy Statement.

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