Field Competence Team - Senior Engineer / Asst. Manager

Job Description JD ID: PSQMBPP323 Resolve chronic field related issues with appropriate diagnostic tools to arrive at the system level Root Cause & provide solutions to the regional group of customers. Provide onsite support for vehicle level diagnostic. Plan & conduct product and system level training of PSIN products to internal and external stakeholders as per requirement Implement the diagnostic and troubleshooting readiness for upcoming systems / technology for field issues along with updates on new features, enhancements, and best practices. Conduct root cause analysis and provide recommendations for process improvements. Collaborate with cross-functional teams to develop and implement solutions to address chronic field related issues. Develop and maintain technical documentation, training materials, and knowledge base articles. Provide technical guidance and support to team members. Stay up-to-date with industry trends, technologies, and best practices to continuously improve processes and procedures.