Field Account Manager

Location: Field-Based - Various Areas Available
Working Hours: 8:30–9:00 AM to 5:00–5:30 PM
Salary: Up to £35,000 plus £5,000 car allowance/Company Car

We’re looking for a proactive and driven Field Account Manager to become the trusted face of our business. In this role, you'll engage with a variety of SME clients (typically 10–50 employees), helping them maximise the value of our comprehensive portfolio through effective cross-selling and up-selling.

Our products and services include hosted telephony, broadband, managed internet, mobiles, managed IT, Microsoft licensing, and cybersecurity solutions.

You’ll typically spend four days a week out in the field visiting customers, with one day working from the office
The majority of appointments will be pre-booked for you by our growing desk-based Customer Development team, allowing you to focus on driving revenue.

What You’ll Be Doing:

• Build strong, long-term relationships with customers through face-to-face meetings and consistent follow-up
• Provide pricing and complete paperwork on-site to streamline the sales cycle
• Understand customer needs through effective questioning and active listening
• Create and execute account development plans tailored to each client’s business objectives
• Present customised, value-driven proposals aligned with customer goals
• Collaborate with internal teams to deliver a seamless, end-to-end service
• Schedule and carry out proactive outbound communications, including arranging your own appointments where needed
• Drive product penetration through strategic cross-selling and up-selling
• Meet and exceed revenue targets while minimising churn
• Identify at-risk customers and flag them to the appropriate teams to support retention
• Keep customer records, contact details, and notes up to date in our CRM systems
• Maintain accurate decision-maker information and build rapport with key stakeholders
• Stay current with industry trends and continuously seek opportunities for personal and professional growth