FBS Product Analyst Customer Retention

Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world. This role is responsible for analyzing and improving customer retention strategies and metrics for our Client’s FBS (Financial and Business Services) product line. The ideal candidate will have a strong analytical background, excellent communication skills, and the ability to work effectively in a fast-paced environment. Key responsibilities will include: analyzing customer retention data and metrics, identifying trends and opportunities for improvement, developing and implementing retention strategies, collaborating with cross-functional teams to drive business results, and providing insights and recommendations to senior leadership. The ideal candidate will have a Bachelor’s degree in a quantitative field such as mathematics, statistics, or computer science, and at least 3 years of experience in a related field. Our Client offers a competitive compensation package, comprehensive benefits, and a dynamic work environment.