FBS Problem and Incident Leader (Production Support)

Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premium well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world. This position is responsible for leading the FBS Problem and Incident Management team, which is responsible for managing and resolving production incidents and problems that impact the client’s business operations. The ideal candidate will have a strong background in IT and experience in leading teams to resolve complex technical issues. The role will require strong analytical and problem-solving skills, as well as excellent communication and collaboration skills. The FBS Problem and Incident Leader will be responsible for developing and implementing processes and procedures to ensure timely and effective resolution of incidents and problems. This will include working closely with the FBS Production Support team, IT teams, and other stakeholders to identify and prioritize issues, develop and implement solutions, and ensure that lessons learned are captured and shared across the organization. The ideal candidate will have a strong understanding of IT service management frameworks and tools, such as ITIL, and experience with incident management and problem management processes. The role will also require strong project management skills, with the ability to prioritize and manage multiple projects simultaneously. The FBS Problem and Incident Leader will be responsible for reporting on incident and problem resolution metrics, and for identifying and implementing process improvements to increase efficiency and effectiveness. The ideal candidate will have a strong understanding of data analysis and reporting tools, such as Tableau or Power BI, and experience with data visualization and reporting. The role will also require strong leadership and management skills, with the ability to lead and manage a team of technical professionals. The ideal candidate will have a strong understanding of the client’s business operations and be able to develop and implement processes and procedures that align with the client’s goals and objectives. The FBS Problem and Incident Leader will be responsible for ensuring that all incidents and problems are properly documented and tracked, and that all relevant stakeholders are informed and engaged throughout the resolution process. The ideal candidate will have a strong understanding of the client’s IT infrastructure and be able to develop and implement processes and procedures that align with the client’s IT architecture. The role will also require strong technical skills, with the ability to analyze and resolve complex technical issues. The ideal candidate will have a strong understanding of the client’s business and technical requirements, and be able to develop and implement processes and procedures that align with those requirements. The FBS Problem and Incident Leader will be responsible for ensuring that all incidents and problems are properly documented and tracked, and that all relevant stakeholders are informed and engaged throughout the resolution process. The ideal candidate will have a strong understanding of the client’s IT infrastructure and be able to develop and implement processes and procedures that align with the client’s IT architecture. The role will also require strong technical skills, with the ability to analyze and resolve complex technical issues. The ideal candidate will have a strong understanding of the client’s business and technical requirements, and be able to develop and implement processes and procedures that align with those requirements. The FBS Problem and Incident Leader will be responsible for ensuring that all incidents and problems are properly documented and tracked, and that all relevant stakeholders are informed and engaged throughout the resolution process. The ideal candidate will have a strong understanding of the client’s IT infrastructure and be able to develop and implement processes and procedures that align with the client’s IT architecture. The role will also require strong technical skills, with the ability to analyze and resolve complex technical issues. The ideal candidate will have a strong understanding of the client’s business and technical requirements, and be able to develop and implement processes and procedures that align with those requirements.