FBS Customer Care Representative

Join a New Project with One of the Largest Insurance Groups in the World Position: Customer Care Representative Location: On-site (Aguascalientes) | Prol. Gral. Ignacio Zaragoza 4200, Trojes de Alonso Schedule: Monday to Friday | Shift: 8:00 AM – 5:00 PM About the Opportunity We’re launching a new and exciting project with one of the United States’ largest insurers—part of a globally recognized insurance group. With over US$25 billion in premiums, 19 million policies, and a presence in all 50 states, this is an incredible opportunity to join a leading organization that values innovation, collaboration, and customer satisfaction. As part of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met, and resolving any issues promptly and professionally. This role offers the chance to work with a talented group of professionals who share your passion for delivering outstanding results. If you’re looking for a new challenge that will help you grow both personally and professionally, this is an opportunity you won’t want to miss. What You’ll Do: Provide exceptional customer service through phone, email, and in-person interactions Respond promptly to client inquiries and resolve issues efficiently Collaborate with internal teams to ensure seamless resolution of client concerns Develop strong relationships with clients to understand their needs and preferences Identify opportunities for upselling and cross-selling relevant products or services Maintain accurate records of all interactions and resolutions What We Offer: Competitive salary and benefits package Opportunities for professional growth and development Collaborative and dynamic work environment Recognition and rewards for outstanding performance Flexible scheduling and work-life balance Access to cutting-edge technology and tools Training and support from experienced professionals