Fairmont Gold Supervisor - Full Time, Seasonal

Fairmont Gold Supervisor

Are you reliable, engaging, and passionate about delivering exceptional guest experiences? As a Fairmont Gold Supervisor, you will lead by example, embodying the spirit of outstanding service from the moment guests arrive until their departure.

At Fairmont Hotel Vancouver, our exclusive Fairmont Gold lifestyle floor offers a unique “hotel-within-a-hotel” experience. Featuring 51 newly renovated guest rooms and our exclusive Fourteenth Floor Heritage Suite Collection, Fairmont Gold provides personalized concierge services, private check-in, exclusive lounge with daily food & beverage offerings, and elevated amenities.

What’s in it for You

• Full-time seasonal position from January to May 1, 2026
• Inclusive, empowering, and positive workplace with people at the heart of everything we do
• Competitive pay of $32.00 per hour
• Fun and dynamic work environment alongside passionate hospitality professionals
• Complimentary meals through our Colleague Dining Program
• Complimentary uniform laundering
• Opportunity to work in a luxury hotel environment within a historic Vancouver heritage building dating back to 1939
• Make a difference through our Corporate Social Responsibility initiatives

What You’ll Be Doing

• Lead daily operations of the Fairmont Gold floor, ensuring high service and quality standards
• Deliver professional, friendly, and proactive guest service from arrival to departure
• Address guest concerns promptly and collaborate with teams to create memorable experiences
• Oversee the maintenance and presentation of Fairmont Gold facilities, including guest rooms, lounge, and food & beverage areas
• Review reservations to ensure guest requests are fulfilled or exceeded
• Provide exceptional concierge service with expert knowledge of local attractions and activities
• Build and maintain strong guest relationships to foster loyalty to Fairmont Gold
• Collaborate with Front Office to maximize revenue and uphold rate integrity through upselling
• Follow all departmental policies, procedures, and safety standards and perform additional duties as assigned

Your team and working environment:

We are thrilled to welcome our guests back to Fairmont Hotel Vancouver. Fairmont Hotel Vancouver, known as the ‘Castle in the City’, with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit. A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance. In spring 2019, Fairmont Hotel Vancouver completed a $75M, five-year multiphase revitalization project. With its prestigious address on Georgia Street, this castle is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world class cuisine. Join our team and welcome our guests back to extraordinary experiences at their home away from home.