Fachinformatiker (m/w/d) 2nd-Level-Support

We are an owner-managed IT service provider from Berlin and have been on the market for over 15 years. Our team manages the IT infrastructure of more than 15,000 employees in the healthcare sector at over 2,500 workstations. Our goal: People should be able to rely on modern technology - from support to stable system operation. Our focus lies on small and medium-sized enterprises, especially in the healthcare sector. With a lot of experience and a clear view of our customers' needs, we develop IT solutions that make everyday life safe and uncomplicated - from enterprise cloud to automated deployment and modern security concepts.

Our Team 2nd-Level-Support takes care of processing all inquiries and disturbances of our customers in the ongoing IT operation.

We are on a growth course, so we're looking forward to new colleagues who will support our engaged 2nd-Level-Team nationwide remotely (Home-Office or Coworking Space).

The following tasks await you:

• You will process remote tickets for disturbances and inquiries, e.g. from Thin- and Fatclients, printers, consumption reports from servers, applications, O365, VOIP devices, and fax machines, as well as troubleshooting in the network

• Once you have successfully taken over topics where you have expertise, you can expand your skills through good familiarization with other areas and support there as needed and desired

• You will independently develop ticket solutions via direct contact with our customers by phone and maintain a friendly communication. Our customers will be kept informed regularly

• You will actively contribute to ensuring efficient support through careful documentation, targeted knowledge transfer, and effective internal communication

This is what you should bring:

• You have a completed training as a Fachinformatiker for Systemintegration, preferably with initial professional experience

• It would be ideal if you already had experiences in one or more of the above-mentioned tasks or areas

• Your knowledge of the Microsoft environment is also an advantage

• You command German in writing and speaking at least on a C1 level

Working for netzbest means:

• Fair remuneration and unlimited employment contract

• No night or weekend work

• Unbeatable team spirit and flat hierarchies

• Remote work with quarterly Berlin office visits at company expense

• Firm-wide summer and Christmas party in Berlin

• Membership in the Urban Sports Club or Hansefit and occupational pension with DYNO

• IT with lived equality

Variety from student helper to management - we're all on a first-name basis. People who are interested in joining our team are invited to do so. Further information about our working style and company culture can be found at https://karriere.netzbest.de.

You. We. Fits?

We look forward to your contact or application with your earliest possible start date, desired weekly working hours, and salary wishes.

Your contact person: Tarja (HR Coordinator) - for any questions, please feel free to contact us at

We kindly ask you to understand that we can only accept online applications due to data protection and organizational reasons

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