IT Specialist for System Integration (m/f/d)

Do you want to contribute your expertise as an IT Specialist for System Integration in a dedicated team or start your career? Then this is the perfect opportunity for you!
Our client is one of the leading Value-Added Distributors for IT Infrastructure and Security Software in Europe. For 30 years, they have delivered top performance for their customers day after day. Their mission: To shape the future of IT together as a strong team – with passion and innovative strength. 🚀

Your Benefits

• A team with flat hierarchies in a pleasant, friendly working atmosphere.  

• Flexibility: Flexible working hours & the possibility to work from home up to 3 days a week  

• A company parking space is available, or if you prefer to cycle – they offer you a company bike!  

• Individual further training budget for your personal and professional development.  

• Regular team events and budget for joint activities  

• Corporate Benefit Program and discounted event tickets  

• An exciting and varied workday  

• Individual career opportunities – tailored specifically to you.  

• Health offers: Weekly sessions with a personal trainer, company pension scheme & private health insurance add-on.  

Your Tasks

As a Technical Support Engineer, you are the central point of contact for trade partners and support the Windows-based infrastructure software.  

• Support & Troubleshooting: First and second-level support for backup, mail server, email archiving, and security solutions, as well as remote monitoring & management  

• Analysis & Problem Solving: Investigation of technical problems with subsequent solution finding via email, remote maintenance, and telephone  

• Customer Consultation: Competent support for customers on all technical questions regarding the products  

• Installation & Webinars: Carrying out software installations and training for internal and external users  

• Documentation & Knowledge Base: Creation of new and translation of existing articles for software administration  

• Product Feedback: Passing on improvement suggestions to the development departments  

• IT Administration: Support of the internal network environment and IT infrastructure  

• Fluent German and English language skills  

• Completed apprenticeship in the IT field, degree in computer science, or comparable several years of experience in technical support / IT administration  

• Sound knowledge of Windows environments, software solutions, and networks  

• Resilience to stress, solution-oriented thinking, and enthusiasm for technical challenges  

• Strong communication skills, a customer-oriented demeanor, and the ability to explain complex issues clearly  

• Experience or knowledge in Active Directory, Backup & Restore, Microsoft 365 / Exchange (Online or On-Prem), Email Archiving, IT Security, Automation & MSP Tools, PowerShell, SQL Databases, or Virtualization is an advantage  

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