IT Specialist for System Integration (m/f/d)

Do you want to contribute your expertise as an IT Specialist for System Integration in a dedicated team or start your career? Then this is the perfect opportunity for you!
Our client is one of the leading Value-Added Distributors for IT Infrastructure and Security Software in Europe. For 30 years, it has been delivering top performance to its customers day after day. Its mission: To shape the future of IT together as a strong team – with passion and innovative strength. 🚀

Your Benefits

• A team with flat hierarchies in a pleasant, friendly working atmosphere.

• Flexibility: Flexible working hours & the possibility to work from home up to 3 days a week

• A company parking space is available to you, or if you prefer to travel by bike – they offer you a company bike!

• Individual further education budget for your personal and professional development.

• Regular team events and budget for joint activities

• Corporate Benefit Program and discounted event tickets

• An exciting and varied working day

• Individual career opportunities – tailored to you.

• Health offers: Weekly sessions with a personal trainer, company pension plan & private supplementary health insurance.

Your Responsibilities

As a Technical Support Engineer, you are the central point of contact for specialist trade partners and manage the Windows-based infrastructure software.

• Support & Troubleshooting: First and second-level support for backup, mail server, email archiving, and security solutions, as well as remote monitoring & management

• Analysis & Problem Solving: Investigation of technical problems with subsequent solution finding via email, remote maintenance, and telephone

• Customer Consulting: Competent support for customers on all technical questions regarding the products

• Installation & Webinars: Execution of software installations and training for internal and external users

• Documentation & Knowledge Base: Creation of new and translation of existing articles for software administration

• Product Feedback: Forwarding improvement suggestions to the development departments

• IT Administration: Support of the internal network environment and IT infrastructure

• Fluent German and English skills

• Completed training in the IT field, degree in computer science or comparable several years of experience in technical support / IT administration

• Sound knowledge of Windows environments, software solutions, and networks

• Resilience, solution-oriented thinking, and enthusiasm for technical challenges

• Strong communication skills, customer-oriented demeanor, and ability to convey complex issues understandably

• Experience or knowledge in Active Directory, Backup & Restore, Microsoft 365 / Exchange (Online or On-Prem), Email Archiving, IT Security, Automation & MSP Tools, PowerShell, SQL Databases, or Virtualization are an advantage

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