LEONI
10 months ago
Expert Customer Service (m/f/d)
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Company information
- Company
- LEONI
- Location
- México, Durango, Durango Mexico
- Posted
- 10 months ago
Job description
- Manages day-to-day customer service for selected customers
- Coordination of day-to-day operations between Advanced Delivery Center (ADC), customers, LEONI production facilities & third party logistics
- Processes customer orders in ERP system of principle company, analyzes customer schedules against agreed contracts, incl. capacity and flexibility agreements and negotiates potential solution for deviations
- Monitors availability of required finished goods at ADC and initiates emergency measures if required
- Supports the dispatch process and outbound trucks planning at ADC
- Supports the technical change process in ERP system of principle company
- Ensures accuracy of FG inventory in ERP system of principal company, supports cycle counting and stock take process at ADC
- Tracks ADC FG excess stock and takes necessary actions to reduce it
- Monitors KPIs in the area of responsibility
- Monitors customer satisfaction and coordinates actions in case of deviations
- Supports Sales for VCM related recharges to customers (obsolete material, freights, services)
- Demand management of NAFTA customers in SAP IBP and Interface to EMEA customers
Required skills
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