DCV Technologies
2 months ago
Experienced Support Engineer | Bulgaria
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Company information
- Company
- DCV Technologies
- Location
- Polska Poland
- Posted
- 2 months ago
Job description
Experienced Support Engineer Position: Experienced Support Engineer Experience: 7+ years Expected start date: July 2026 Remote from Bulgaria Position Overview: This role focuses on responsible for ensuring the stable operation, monitoring, and support of data ingestion pipelines and platform components that integrate data from various IT applications and network systems. Responsibilities: Support Delivery & Incident Management Act as an active team member in support delivery, ensuring: * High-quality fixes and solutions * Timely resolution of incidents within defined SLAs * Efficient handling of support tasks within agreed timelines Provide support during major incidents (P1/P2) and ensure swift restoration of services Collaborate with engineering teams for deeper technical issue resolution Application Stability & Operational Excellence Ensure stable and reliable operation of applications and data pipelines Support deployments across environments and validate post-release stability Follow organizational change and release governance frameworks Assist in debugging and resolving complex production issues Problem Management & Continuous Improvement Perform root cause analysis (RCA) for recurring incidents Drive implementation of permanent fixes including: * Bug fixes * Workarounds * Performance optimizations Proactively identify opportunities to reduce incident recurrence Contribute to continuous improvement of system performance and reliability Documentation & Knowledge Management Maintain and update: * Runbooks * Knowledge base articles * Troubleshooting guides Ensure proper documentation of: * Recurring issues * Standard operating procedures Promote knowledge sharing across teams Change Requests & Enhancements Handle incident resolution, service requests, and enhancements Participate in change implementation ensuring minimal disruption Support validation and rollout of enhancements in production systems Skillset You have experience with most of these technologies: * Databricks (Python, PySpark, Delta Lake) * Azure Services: Azure SQL, ADF, Purview (or data governance tools) * GitHub / CI-CD pipelines * Strong SQL & data troubleshooting * Jira (incident & backlog tracking) * Confluence (documentation & knowledge management) * Incident, Problem & Change Management (ITIL) * Excellent communication skills to collaborate with different teams Preferred and Good to Have Skills * Databricks Certified Associate or Professional certification * Experience with Atlassian Data Center or Cloud deployments * Familiarity with Power BI * Scripting/automation experience using: * Python / PySpark * PowerShell * Bash * Exposure to GitHub Copilot or AI-assisted development tools * Experience with DevOps practices and CI/CD pipelines Benefits ✅ Stable long-term cooperation with opportunity for extension ✅ Opportunity to work with modern technologies in an international environment ✅ Professional growth and continuous development opportunities ✅ Participation in challenging and impactful projects If you’re interested and meet the qualifications, please send your CV at [email protected]
Required skills
- databricks
- debugging
- documentation
- communication skills
- system performance
- reliability
- jira
- github
- sql
- power bi
- python
- automation
- support engineer
- devops
- bash
- powershell
- continuous integration
- data governance
- delta lake
- itil
- change management
- confluence
- pyspark
- root cause analysis
- scripting
- incident management
- standard operating procedures
- knowledge sharing
- data pipelines
- azure sql
- continuous delivery
- problem management
- slas
- engineering teams
- knowledge management
- azure services
- rca
- production systems
- adf
- it applications
- data ingestion
- ci-cd
- github copilot
- change implementation
- enhancements
- change requests
- troubleshooting guides
- knowledge base articles
- network systems
- deployments
- purview
- ai-assisted development
- release governance
- bug fixes
- service requests
- atlassian cloud
- performance optimizations
- major incidents
- runbooks
- production issues
- application stability
- platform components
- change governance
- workarounds
- service restoration
- post-release stability
- data troubleshooting
- databricks certified associate
- databricks certified professional
- atlassian data center
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