Expansion Customer Success Manager (m/f/d)

Pflegia is a digital platform for recruiting nursing staff.

Our mission: To quickly, fairly, and precisely connect care facilities and qualified professionals – with digital solutions that truly work.

We are a growing company headquartered in Berlin, committed to personal responsibility, transparent communication, and partnership-based collaboration. For the next chapter of our success story, we are building a bridge to Western Europe: From our headquarters in Berlin, we are launching our expansion into the French market. To achieve this, we are looking for empathetic and results-oriented talents in Customer Success who will shape the relationship building with French nursing staff from day 1.

Tasks

• First contact & support for the first French nursing heroes! – You are the central point of contact for French-speaking nursing staff, empathetically guiding them from the first contact and leading them successfully through the recruitment process.
• Process development & candidate support in the target market! – You will capture the wishes of the nursing staff in French, design their application process to be uncomplicated, and help to re-establish candidate experience standards for the French market.
• Precisely matched job placements for France! – You will connect French talents with the first partner companies by precisely matching qualifications and wishes with employer offerings.
• Utilize feedback loops for market entry! – You will actively collect feedback from candidates in the new market, identify cultural or procedural specificities, and thus help us to continuously adapt our offering to France.
• Close collaboration with the Berlin Sales Team – Together with Key Account Management, you will develop customized solutions to exceed the expectations of the first French candidates and partner companies.
• Precise documentation & data maintenance – You will enter all candidate data in French into our systems and ensure that the key figures for our expansion are reliable at all times.
• Pioneering work in Candidate Success – You will create genuine win-win situations in the new target market from Berlin and actively shape Pflegia's international orientation.

Qualifications

• C2 language level in French and C1-C2 German: Proven by your CV or certificates. You will support candidates and contacts in French and work closely with the Berlin team in German – absolute fluency and negotiation skills in both languages are mandatory.
• Pioneer spirit & build-up mentality: You enjoy shaping customer service processes for a new market and reacting flexibly to the dynamics of an early expansion phase.
• Strong communication skills and empathy – You can explain complex topics in the care sector comprehensibly in French and German and always approach people with appreciation.
• Organizational skills – You can maintain an overview even with many parallel inquiries from the new market and work in a highly structured manner.
• Initiative and solution orientation – You proactively tackle hurdles in market entry and develop pragmatic solutions for candidate-side challenges.
• Digital affinity – You are comfortable using CRM systems, Slack, and Zoom and enjoy working data-driven.

Benefits

• Top-equipped office in Berlin – A modern office with a central location, excellent transport links, and an inspiring work environment.
• Attractive remuneration – A fair base salary plus uncapped commission that directly rewards your success.
• Influence & Growth – You will be significantly involved in our entry into the French market and actively shape this milestone.
• Unlimited development opportunities – Show what you've got! With us, there are no limitations – whether you want to develop professionally, take on more responsibility, or aim for a leadership position: your career is what you make of it! We are growing rapidly and offer you the opportunity to grow with us.
• Modern work equipment – Laptop, monitor, and headset are available for productive work.
• Efficient tools and systems – Use Slack, Zoom, and our customized CRM system to make your daily work efficient.
• Regular team and networking events – From after-work sessions to football or volleyball, team-building activities, and company runs.
• Free catering – Fresh coffee, cold drinks, snacks, and fruit are available to you at all times.
• Personalized snack orders – You can have your favorite snacks delivered directly to the office through our weekly REWE order.
• Friyay feeling – Every Friday, we wind down the week together with pizza and beer in the office.
• Pet-friendly office – Your dog is very welcome here.
• 27 vacation days per year – For sufficient rest and a balanced work-life balance.

Become a pioneer of our next big chapter!

Bring your drive, build real social impact, and actively shape our market entry into France from Berlin.