Expansion Customer Success Manager (m/f/d) France C2 FR/DE

Pflegia is a digital platform for placing nurses.

Our mission: To quickly, fairly, and precisely connect healthcare facilities and qualified professionals – with digital solutions that truly work.

We are a growing company headquartered in Berlin that focuses on personal responsibility, transparent communication, and partnership-based work. For the next chapter of our success story, we are building a bridge to Western Europe: From our headquarters in Berlin, we are launching our expansion into the French market. To achieve this, we are looking for empathetic and results-oriented Customer Success talents who will shape the relationship building with French nurses from day 1.

Responsibilities

• First contact & support for the first French care heroes! – You are the central point of contact for French-speaking nurses, accompanying them empathetically from the first contact and guiding them successfully through the placement process.
• Process development & candidate support in the target market! – You will gather the wishes of the nurses in French, make their application process uncomplicated, and help to re-establish candidate experience standards for the French market.
• Precise job placement for France! – You will connect French talents with the first partner companies by precisely matching qualifications and wishes with employer offers.
• Utilize feedback loops for market entry! – You will actively collect feedback from candidates in the new market, identify cultural or procedural specificities, and thus help to continuously adapt our offering to France.
• Close collaboration with the Berlin Sales Team – Together with Key Account Management, you will develop tailor-made solutions to exceed the expectations of the first French candidates and partner companies.
• Precise documentation & data maintenance – You will maintain all candidate data in French in our systems and ensure that key figures for our expansion are reliable at all times.
• Pioneering work in Candidate Success – You will create real win-win situations in the new target market from Berlin and actively shape the international orientation of Pflegia.

Qualifications

• C2 language proficiency in French and German: Proven by your CV or certificates. You will support candidates and contacts in French and work closely with the Berlin team in German – absolute language and negotiation proficiency in both languages is mandatory.
• Pioneer spirit & development mentality: You enjoy shaping customer service processes for a new market and reacting flexibly to the dynamics of an early expansion phase.
• Strong communication skills and empathy – You can explain complex topics in the healthcare sector understandably in French and German and always approach people with appreciation.
• Organizational skills – You can keep an overview even with many parallel inquiries from the new market and work in a highly structured manner.
• Initiative and solution orientation – You proactively tackle hurdles in market entry and develop pragmatic solutions for candidate-side challenges.
• Digital affinity – You are comfortable using CRM systems, Slack, and Zoom and enjoy working data-driven.

Benefits

• Top-equipped office in Berlin – A modern office with a central location, excellent transport links, and an inspiring work environment.
• Attractive compensation – A fair base salary plus uncapped commission that directly rewards your success.
• Influence & growth – You will be significantly involved in our entry into the French market and actively shape this milestone.
• Unlimited development opportunities – Show what you've got! With us, there are no limitations – whether you want to develop professionally, take on more responsibility, or aim for a leadership position: your career is what you make of it! We are growing fast and offer you the opportunity to grow with us.
• Modern work equipment – Laptop, monitor, and headset are available to you for productive work.
• Efficient tools and systems – Use Slack, Zoom, and our tailor-made CRM system to make your workday efficient.
• Regular team and networking events – From after-work sessions, football or volleyball to team-building activities and company runs.
• Free catering – Fresh coffee, cold drinks, snacks, and fruit are available to you at all times.
• Personalized snack orders – You can have your favorite snacks delivered directly to the office via our weekly REWE order.
• Friyay feeling – Every Friday, we wind down the week together with pizza and beer in the office.
• Pet-friendly office – Your dog is very welcome here.
• 27 vacation days per year – For sufficient rest and a balanced work-life balance.

Become a pioneer of our next big chapter!

Contribute your drive, build real social impact, and actively shape our market entry into France from Berlin.