Former Tax Assistant in Customer Support / Customer Service with Accounting (m/f/d) - 100% remote

At BuchhaltungsButler, we believe in fostering talent and creating an environment where creativity and collaboration are at the forefront of our success story.

Our company is proud of the combination of professional excellence and a relaxed, collegial atmosphere. In our bright office at Ostbahnhof with a view of the Spree, you will experience a start-up atmosphere characterized by flexibility, inclusion, and growth. From day one, you will be part of a team that values open communication with each other and offers you a comprehensive onboarding program, consistent mentoring, and continuous further training opportunities.

The position is fully remote or hybrid, as you prefer.

Responsibilities

• You conduct demo calls where you actively listen, understand the needs of our customers in the e-commerce and SaaS sector, and derive suitable solutions.
• You independently handle support tickets and find quick, customer-oriented solutions.
• You work closely with our onboarding & automation team to ensure customer satisfaction and continuously develop our solutions.
• You independently create content such as blog articles, templates, or help pages and actively support the implementation of our AI & content strategy.

Qualifications

• You have experience in financial accounting – or have a good understanding of tax-related processes.
• You have experience in direct customer contact – ideally in the SaaS environment, and possess a strong sense for customer needs.
• You know how to define, track, and achieve realistic goals and KPIs – both for yourself and in collaboration with your team.
• You communicate confidently in German and English – both written and spoken.
• You are proficient in using common tools such as Zendesk, Confluence, Slack, Google Workspace, or similar systems.

Benefits

• The opportunity to independently drive projects in a dynamic startup and create real added value for our customers
• Regular development discussions and an annual training budget
• An open corporate culture with flat hierarchies, no dress code, team dinners, sports facilities, after-work drinks, and regular company offsites
• Remote first or in our office directly at Ostbahnhof – with a balcony and a view of the Spree
• Family-friendliness through flexibility in organizing your working hours and locations
• An attractive compensation package and 30 days of vacation

Are you ready to make a difference? Seize the opportunity to join our future-oriented team, where your contributions are valued and your professional goals are supported.

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