Ex Ecom Owner for Onboarding & Customer Success with Performance Marketing Experience + Creative Strategy / E-commerce (m/f/d)

With DatAds, we have set ourselves a big goal: We want to take the Ad Creative process to the next level.

Our software is the bridge between data-driven performance marketing and innovative creative teams. This enables performance marketers and creative designers to collaborate optimally and create more successful advertisements through AI analysis.

We work with some of the biggest eCommerce brands and marketing agencies, such as Holy, yfood, ahead, Rosental, Pammys, Beilmann, Perspective, and many more.

Do you want to become part of a fast-growing Marketing SaaS startup and actively shape the journey of DatAds?

We are a small, fully remote-working team. Our founders bring complementary expertise: Max leads the commercial area, while our Daniel (ex Hubspot) leads the technical side. The team is complemented by a tech person and a customer care person with a similar profile.

Responsibilities

• Customer Success & Consulting: Support and further development of our eCom & agency customers. You will analyze existing setups, identify optimization potentials, and help integrate DatAds more effectively into their daily processes.
• Customer Support: Conducting regular calls with customers, providing support via Slack, and actively assisting with strategic questions regarding their creatives & campaigns.
• Upselling & Reactivation: Identifying growth opportunities with existing customers and proactively approaching inactive or past leads through our CRM.
• Communication & Content: Creation of texts, emails, and short updates for customer retention, success communication, and support of sales activities.
• Collaboration & Initiative: Close coordination with the two founders Max and Daniel, contributing your own ideas, and continuously improving our internal processes.

Qualifications

• At least 2 years of experience in Performance Ads (e.g., Meta, Google, LinkedIn, or TikTok) – both in operational campaign management and strategic development.
• Ideally experience in an agency or as a freelancer – you know the dynamics, responsibility, and initiative that comes with it.
• Hands-on mentality – you get involved instead of just analyzing, and you find pragmatic solutions.
• Growth Mindset & Self-Motivation: You want to see results, take responsibility, and build something.
• Confident, personable demeanor in customer communication – both written and in video calls.
• Fluent German and good English, both spoken and written.

Benefits

• Professional Growth: You will be actively involved in exciting projects and have a high degree of personal responsibility for your tasks. A steep learning curve is guaranteed.
• Dynamic Startup Atmosphere: Fast communication and decision-making processes, flat hierarchies, a talented and motivated founder team, and shared celebrations of successes.
• Flexibility at Work: Adjust your working hours to your needs and enjoy the opportunity to work remotely + 25 days of vacation
• Marketing Network: Find your entry into the marketing scene with us, learn from experts, and expand your professional network with top people from the marketing scene.

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