Events & Banquet Coordinator (Internship)

Job Description Your mission You are in charge of the sales, organisation and smooth running of events from the customer's first contact through to invoicing. You secure meetings and banquet revenue. Develops close relationships with customers, while optimising revenue Ensures a high standard of service for customers for the meetings and events offer Welcomes customers and helps foster loyalty Remains with the customer throughout the whole event, ensuring that it runs smoothly Liaise with F&B and other departments to ensure seamless execution of events Manages and coordinates all logistical aspects of events including catering, audiovisual equipment, decorations, etc. Develops and maintains a thorough understanding of the hotel's products and services to provide customers with tailored solutions for their events. Maintains accurate records of customer interactions, sales and event details. Provides exceptional customer service by being proactive, responsive and flexible in all interactions with customers. Ensures that all events are executed according to the agreed-upon plans and timelines. Develops and maintains a thorough understanding of the hotel's policies and procedures to ensure compliance. Maintains confidentiality regarding sensitive information and adheres to company policies and procedures.