EU-Freelancer (m/w/d) - Inbound Mobilfunk/Prepaid - Home Office

100% Remote within the EU (except Germany)

Kennst du schon die hey contact heroes?

The hey contact heroes are starting a new, large mobile phone project in the prepaid customer service area – and for that we are looking for reliable, motivated Freelancers, who will support us long-term.

If you live within the EU (but not in Germany) and have a desire to work as a professional Customer-Service-Partner with us, then you're exactly right!

Your Mission:

• Friendly and solution-oriented handling of inbound calls around prepaid, tariff issues, SIM cards, top-ups & technical basic questions.
• Structured processes, clear guidelines and a professional project environment.
• Flexible working hours within the project – ideal for Freelancers who plan their time themselves.
• Fair remuneration per hour or per productive minute (depending on the project model).
• 100% Remote – you work from your location within the EU.
• Schulungsstart im Februar oder März 2026, sichere Dir frühzeitig Deinen Platz:

We offer several training sessions in February and March 2026, each limited to a fixed number of participants. Attention: The trainings will take place from 8-10 days during the day with 8 hours.

Your Profile:

1. Legal & formal requirements

• Gewerbeanmeldung / Self-employment in an EU country (mandatory)
• A valid VAT ID (USt-IdNr.) to issue invoices correctly
• Residence in an EU member state (except Germany)
• Ability to issue monthly invoices
• Compliance with data protection, confidentiality and NDA requirements
• Self-organization of your working hours and capacities

2. Professional & personal requirements

• German language skills at C1 level or higher
• First experience in telephone customer service is an advantage
• Professional communication, reliability and high service orientation
• Self-employed work style and high process discipline
• Long-term willingness to participate in the project

3. Technical requirements

• A high-performance and stable internet connection (at least 50 Mbit/s)
• A professional headset, two monitors, webcam
• A quiet, undisturbed workspace at home office
• The ability to use our tools & systems securely

4. Availability

• Reliable participation in all training sessions
• Willingness to work shifts within the project's opening hours

Our Offer:

• A long-term large project with high planning security
• Fair remuneration (hourly or productive minute model, depending on the project)
• Modern tools, clear processes, professional environment
• Closer exchange and support through our experienced team
• Flexibility in capacity planning – ideal for Freelancers

Bereit für eine professionelle Zusammenarbeit?

Then apply now – we look forward to welcoming you to the project!

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