EU Freelancer Customer Advisor (m/w/d) - Inbound Mobile - 100% Remote

100% Remote within the EU (except Germany)

The hey contact heroes start a new, large mobile project in the area of Prepaid Customer Service – and for that we are looking for reliable, motivated freelancers who will support us long-term.

If you live within the EU (but not in Germany) and have a passion for being a professional customer-service partner with us, then you're exactly right!

Aufgaben

What awaits you:

• Friendly and solution-oriented handling of Inbound Calls around Prepaid, Tariff issues, SIM cards, top-ups & technical basic questions.
• Structured processes, clear guidelines, and a professional project environment.
• Flexible working hours within the project – ideal for freelancers who plan their time themselves.
• Fair remuneration per hour or per productive minute (depending on the project model).
• 100% Remote – you work from your location within the EU.

Qualifikation

What you should bring as a freelancer:

1. Legal & formal requirements

• Gewerbeanmeldung / Self-employment in an EU country (mandatory)
• , to issue invoices correctly
• Residence in an EU member state (except Germany)
• Able to issue monthly invoices
• Compliance with Data Protection, Confidentiality and NDA requirements
• Eigenständige Organisation Deiner Arbeitszeiten und Kapazitäten

2. Professional & personal requirements

• German language skills on C1 level or higher
• First experience in telephone customer service is an advantage
• Professional communication, reliability, and high service orientation
• Self-organized work style and high process discipline
• Long-term willingness to participate in the project

3. Technical requirements

• A high-performance and stable internet connection (min. 50 Mbit/s; LAN)
• A professional headset, two monitors, webcam
• A quiet, undisturbed workspace at home office
• Able to use our tools & systems securely

4. Availability

• Reliable participation in all training sessions
• Willingness to work shifts within the project's opening hours

Benefits

Your benefits:

• A long-term large-scale project with high planning security
• Fair remuneration (hourly or productive minute model, depending on the project)
• Modern tools, clear processes, professional environment
• Closer exchange and support from our experienced team
• Flexibility in capacity planning – ideal for freelancers

About us:

The hey contact heroes are an international customer service provider with over 550 colleagues in 17 countries. We have been working successfully with EU freelancers for years and offer modern, scalable remote processes of high quality.

Ready for a professional collaboration?

Then apply now – we look forward to welcoming you to the project!

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