Internship in Events (Bilingual)

As an intern to the events team, you will be responsible for providing a sophisticated service, ensuring customer satisfaction according to the standards established by the property, brand, and certifiers.

Brief descriptive activities:

• Familiarize yourself and update yourself on all hotel services, characteristics, and activities in order to meet demands related to your activity;
• Maintain complete knowledge and comply with all departmental policies, service procedures, and standards established by the hotel, brand, and certifiers;
• Ensure that product and service standards are maintained at a superior level daily;
• Maintain good communication with all members of the events & banquet team and other hotel departments;
• Maintain organization of all event processes / contracts;
• Promote sales of all available hotel products and services;
• Control, together with other members of the groups / events and banquet team, availability of rooms, optimizing their use and commercialization;
• Attend to internal and external clients, personally, by email or phone, providing necessary information and explanations about event organization and conduct, as well as intermediating information / contacts between the contractor (organizer) and final client;
• Attend, respond, and negotiate customer requests assigned to you according to identified needs, as well as follow up on all processes;
• Conduct technical visits / present the hotel and its respective products and services to clients;
• Support the preparation and updating of service orders, weekly event summaries, and group instructions, distributing them to all departments and third parties involved;
• Participate in weekly meetings with other departments to provide detailed explanations about service orders and group instructions;
• Acknowledge the organization and realization of events, ensuring the quality of services and compliance with contracted conditions;
• Other activities assigned to you.