Senior Customer Service Specialist

At BASF, we are an equal opportunities employer. All qualified applications that meet the profile for a position will be considered for our vacancies without distinction of age, citizenship, skin tone, religion, sex, marital status, nationality, disability, identity or expression of gender, sexual orientation, ethnic origin, language, indigenous identity, physical appearance, health conditions, genetic characteristics, pregnancy, religion, political opinions, academic background, and any other characteristic. The successful candidate will be responsible for providing exceptional customer service to our clients, responding promptly to their inquiries, and resolving issues in a professional and courteous manner. This includes but is not limited to: answering phone calls, responding to emails, and addressing customer complaints. The ideal candidate should have excellent communication skills, both written and verbal, and the ability to work independently with minimal supervision. Additionally, the successful candidate will be required to maintain accurate records of all interactions with customers, including but not limited to: notes, reports, and other relevant documentation. This position requires a high level of professionalism, discretion, and confidentiality. The ideal candidate should have a strong sense of responsibility, accountability, and commitment to delivering exceptional customer service. We are an equal opportunities employer and welcome applications from all qualified candidates.