B2B Sales Specialist (Querétaro)

Essential:

• Currently reside in Querétaro.
• Preferrably own a car.
• Availability to travel to Mexico City.

Job Responsibilities:

• I am passionate about my products and actively learn about their characteristics and benefits, and proactively share this knowledge with my clients and colleagues.
• I am the 'expert' in my area and translate this knowledge and competence into business opportunities.
• I know my best-selling products, strategic families, and the '4 Aces and 1 King'. I promote alternative products when they are not available.
• I keep track of the stock situation of my best-selling products and IKEA services for businesses and supply chain state. I am familiar with directing sales towards products with good availability.
• I know all the services offered in my IKEA store for businesses, and use this knowledge to help clients make informed decisions that result in a better shopping experience for them.
• I ask relevant questions to understand my clients' needs and support them in their purchasing process by providing accurate information and suggestions that will help them make a purchase decision.
• I know the work routines of my department and follow them.
• Manage and maintain all potential client entries from the region through IKEA for Business's designated website, email, or contact number.
• Identify proactively and contact potential clients.
• Identify new potential clients for specific IKEA verticals in Mexico at the request of IKEA for Business's leader.
• Analyze market trends, sales records, and client needs to provide reliable and timely data that supports the country's sales team.
• Based on client needs, prepare and follow up on IKEA for Business quotes.
• Be responsible for tracking and fulfilling all client orders from IKEA for Business.
• With the support of fulfillment functions, lead the execution of IKEA for Business orders.
• Process invoice payments for store orders from IKEA for Business.
• Motivate first-line colleagues and, through good example, instill a positive attitude of responsibility, care, and customer service.
• With the support of customer relations functions, lead and follow up on any matter related to post-sales service for IKEA for Business clients.