Customer Service Specialist

Who are we:
Fundada en 1982, Workplace Options es el mayor proveedor independiente de soluciones integrales de bienestar. A través de nuestros programas personalizados y una amplia red global de proveedores y profesionales acreditados, apoyamos a las personas para que sean más saludables, felices y productivas tanto personal como profesionalmente. Con la confianza del 51% de las empresas Fortune 500, ofrecemos atención de alta calidad digitalmente y en persona a más de 75 millones de individuos en 116,000 organizaciones en más de 200 países y territorios. En WPO, te unirás a un equipo comprometido con mejorar el bienestar de los empleados en todo el mundo.

Current opportunity: Customer Service Specialist.

Location: San Pedro Garza Garcia, NL
Presencial/Híbrido/Remoto: Hibrido
Availability of schedule: 8:00 am to 4:30 pm
Years of experience: Minimum 2 years
Languages: Advanced English.

What you'll do:
In this role, you will be responsible for providing exceptional customer service to employees and their families, helping them locate valuable resources and references within their community. Our specialists work in a fast-paced environment and are expected to defend WPO's fundamental values while maintaining high-quality customer service. Telephonic skills are vital in this role, as they contribute to our growth and success. We seek organized, professional, and initiative-taking candidates.

Responsibilities:

• Evaluate employee needs through specific questions.
• Gather personal information and details about the individual requiring attention.
• Provide clear explanations of problems and needs.
• Obtain desired geographic locations for searches and any personalized criteria.
• Offer high-quality customer service through written and verbal interactions with our clients and providers.
• Conduct searches using our internal database, websites, and local organizations to find referrals that meet the client's needs.
• Contact businesses or individuals by phone to provide confirmed references that meet the client's needs.
• Maintain quality control calls to our clients.
• Ensure high-quality work in all aspects of the role, including precise data entries with correct spelling and grammar.

Requirements/Skills:
To excel in this role, you will need the following qualifications and aptitudes:

• Bachelor's degree.
• Excellent oral and written communication skills.
• Exceptional customer service skills, providing a person who calls with friendly, enthusiastic, and empathetic service.
• Mastery of conflict resolution.
• Able to organize and prioritize effectively.
• Excellent organizational, relationship-building, and interpersonal communication skills.

We offer:
In Workplace Options, we not only provide wellness services to our clients but also defend the well-being of our own employees. Examples of our benefits and commitment to employee well-being include:
Paid time off, Christmas bonus, vacation bonus, savings fund, grocery vouchers, medical insurance, life insurance, vision insurance, dental insurance, funeral expenses insurance, flexible schedule, clinical supervision, 24/7 support for risk calls, mentorship program, continuous training reimbursement, access to monthly webinars and professional development workshops, membership reimbursement to accrediting/licensing organizations, gym membership reimbursement, Employee Assistance Program (EAP) benefits, employee exchange program, comprehensive training provided for this role.

At Workplace Options, we are committed and responsible for building a workplace where individuals feel empowered to be themselves at work, free from judgment or fear of discrimination. We understand that having a diverse organization is just the beginning and will require care and attention to thrive. We will continue to take measures to ensure we achieve equitable and measurable results.

We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for their unique ideas they bring. By embracing and promoting authenticity, our goal is to build a vibrant and inclusive community that fosters collaboration, innovation, personal growth, and sense of belonging.

For more details about WPO, please visit our website www.workplaceoptions.com and this brief video provides an excellent description of what we do https://youtu.be/hJEOFUJ6QHU.

Workplace Options collects and processes personal data in accordance with applicable data protection laws. If you are a European job applicant, refer to our Privacy Notice for further details (https://www.workplaceoptions.com/privacy-notice-for-recruitment/).

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