Technical Support Specialist

Full Time

Job description

We are looking for a professional to be responsible for assuming the second level of support, supporting the client in doubts with focus on troubleshooting through virtual attendance.

About our client

Our client is a multinational small-sized equipment manufacturer. The company currently serves a diverse portfolio of sectors, working on movement solutions. The current scenario is directed towards growth and expansion, ensuring an internal climate of protagonism, teamwork, and commitment to results.

Main responsibilities

Led the second level of support with focus on troubleshooting through virtual attendance;
Servicing client doubts to gain access to qualified internal resources;
Making recommendations to clients for technical problem resolution, identifying causes and recommending solutions;
Tech assistance to the Customer Service team remotely (email, phone or video);
Resolving equipment or application-specific problems and complaints;
Identifying recurring problems to share with Product, Design, and Projects teams.

We are looking for a profile with analytical posture, critical sense, and strategic thinking, adaptability, and commercial technical support. It is of utmost importance to present:

Bachelor's degree;

A service-oriented profile with high-quality customer service;

Historical experience in Technical Support in companies that provide Equipment and/or Industrial Machines;

Experience in mechanical projects as well as AutoCAD (2D and 3D) mastery;

Knowledge of computer systems (order entry, databases, Excel);

Advanced English and Spanish.

Necessary to present availability for travel and out-of-hours attendance (as needed by the business).
Pack of remuneration and benefits compatible with the market.

Required skills

customer service teamwork english databases excel troubleshooting autocad computer systems technical support strategic thinking growth expansion spanish order entry virtual attendance equipment manufacturer movement solutions commercial technical support analytical posture critical sense

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Company information

Company

Page Group Brazil

Location

Brasil, Sudeste, Estado de São Paulo, Indaiatuba
Brazil

Posted

7 months ago

View all jobs at Page Group Brazil

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