Tata CLiQ Fashion
8 months ago
Escalation Specialist
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Company information
- Company
- Tata CLiQ Fashion
- Location
- India, Maharashtra, Mumbai India
- Posted
- 8 months ago
Job description
Job description Key Purpose: The role is critical to business for delivering excellent customer experience and de-escalate critical issues. Respond to customer inquiries through various channels, CRM Modules email, and chat Collaborate with other departments to resolve customer issues and escalate complex cases when necessary. Document and maintain detailed records of customer interactions in the customer service database. Resolve the escalations by following up with respective stakeholders…
Required skills
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