AccorHotel
9 months ago
Recepcionista
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Company information
- Company
- AccorHotel
- Location
- México, Quintana Roo, Cancún Mexico
- Posted
- 9 months ago
Job description
Job description:
Main Responsibilities
To receive, register and dismiss guests with a professional, friendly and personalized treatment.
To perform the check-in and check-out according to established procedures.
To manage reservations, room assignment and occupancy control.
To attend calls, emails and information requests with efficiency and courtesy.
To coordinate with different departments (Housekeeping, Concierge, Food and Beverage, Maintenance) to ensure a smooth service.
To handle payments, deposits and cash transactions with precision and responsibility.
To follow up on special requests, complaints or guest comments, ensuring timely solutions.
To promote hotel services, experiences and benefits to increase additional income (upselling).
To keep the guest register, occupancy reports and operational logs updated.
To comply with company standards for presentation, hospitality and confidentiality.
Required skills
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