Epic Education Specialist, HIS

The Epic Education Specialist will be responsible for delivering instructor-led Epic hospital information system (HIS) training courses to diverse clinical and non-clinical end-user groups, each with varying levels of experience and technical skills. The Epic Education Specialist will collaborate closely with HIS project team members for development and maintenance of training curriculum and training materials. This role is part of the HIS project structure, with a key responsibility to design, deliver and sustain our systems to address both clinical and non-clinical needs, ensuring the HIS is utilized effectively and efficiently in patient care.

Accountabilities:

• Deliver instructor-led Epic HIS training to diverse clinical and non-clinical end-user groups (e.g., lab techs, porters, allied health professionals, nurses, pharmacists, registration, and finance staff etc.), each with varying levels of experience and technical skills
• Deliver and present curriculum content in a clear and engaging manner, ensuring that participants are actively engaged and grasp the concepts
• Prepare training lessons, print materials, and set up the training room and environment prior to the training session
• Adhere to training delivery standards, templates, and processes
• Identifies system knowledge level of users/students to appropriately provide assistance and facilitate training activities
• Adapt training techniques to accommodate different learning styles and skill levels, making the learning experience interactive, effective, and accessible to all participants
• Collaborate with other Epic Education Specialist by co-facilitating classroom instruction and assisting as needed
• Collaborate with training team and application team for development and maintenance of training materials such as classroom information sheets, PowerPoint slides, quick start guides and tip sheets based on updates, system upgrades, and class participant feedback
• Facilitate hands-on exercises and simulations to reinforce practical skills and boost confidence in using Epic
• Facilitate completion of learning assessments for learners. Follow up with learners outside of the classroom to offer additional support if needed based on learning assessment results
• Create and maintain documentation to build a repository of key configuration decisions and associated build
• Facilitate and participate in meetings to discuss deliverables, issues, end user concerns and upcoming milestones
• Work closely with team members to identify, document, and troubleshoot issues to find creative resolutions
• Work extended hours (Days, Evenings, Nights, Weekends) as required