Entry-Level Position for Customer Service Representative in Public Transportation

We have a variety of important professions that require special knowledge. Therefore, we rely on people who are reorienting themselves professionally and want to develop, e.g., after parental leave. Already during the training period, you will receive an attractive salary. After the entry-level position, you will then work at eye level with your colleagues.

As a customer service representative in public transportation (conductor, ticket collector) you will work on the train and be the first point of contact for our passengers in the trains of DB Regio AG. By February 1, 2026, we are looking for an entry-level position for a training as a customer service representative in public transportation (m/f/d) at DB Regio AG's location in Bamberg.

• The training will take place over 14 weeks in full-time (39 hours/week) and consists of theoretical and practical lessons
• The theoretical part will take place at the location in Bamberg, your practice placements will usually take place at a later point in time at the same location in Bamberg
• You will have fixed contact persons for any questions you may have during the entire training period
• You will complete the training with a theoretical and practical exam
• The training classes consist of approximately 12 participants

After the training, you will take on the following tasks:

• You will actively advise and care for our customers on and off the train
• You will provide information on schedules and fares and give information about connections and irregularities
• The control and sale of tickets are within your responsibility
• You are responsible for maintaining order and safety on the train
• You will increase customer satisfaction with high service quality
• Collaboration with colleagues, such as locomotive drivers, service staff or security personnel, is part of your daily routine

Your profile:

• Ideal candidates have experience in customer service, e.g., as a hotel employee, flight attendant, salesperson, or retail worker
• You are comfortable working with people and have customer- and service-oriented awareness
• You have developed good conflict and communication skills during your professional life
• Your written and spoken German language skills are very good (at least B2 level)
• You do not mind irregular shifts, weekend and holiday work
• A valid Class B driver's license is an advantage to ensure punctual arrival at your workplace outside of public transportation hours