Enterprise Account Management Director

Overview

Summary

We are seeking an Enterprise Account Management, Director to lead and deepen relationships with our largest, most complex enterprise merchants. This role sits at the intersection of customer success, relationship management, and strategic advisory, ensuring our enterprise clients realize maximum value from our payments platform over the long term.

This position is well-suited for a seasoned payments professional with deep FinTech experience, particularly within enterprise-scale e-commerce and card-not-present (CNP) environments. You will serve as a trusted partner to some of the most sophisticated merchants in the industry, guiding them through complex payment ecosystems while advocating for their needs internally.

Responsibilities

• Own the overall success, health, and retention of a portfolio of strategic enterprise merchants
• Act as the primary point of contact and escalation owner for complex, high-impact accounts
• Build and maintain trusted, long-term relationships with executive, technical, and operational stakeholders
• Lead enterprise clients through onboarding, integrations, platform enhancements, and ongoing optimization initiatives
• Partner closely with internal teams (Product, Engineering, Risk, Compliance, Operations, Support) to deliver seamless enterprise-level service
• Proactively identify risks to account health and drive mitigation strategies
• Conduct regular business reviews focused on performance, value realization, roadmap