Engineer (Sales & Service)

We are seeking a dynamic Sales & Service Engineer who can generate business opportunities and provide technical support for industrial automation products and solutions. This dual-role position involves both customer acquisition and post-sales technical service, ensuring end-to-end client satisfaction.

• Identify and pursue new business opportunities for automation products and turnkey solutions.

• Understand customer applications and propose suitable automation solutions, including PLC, HMI, SCADA, VFD, Servo systems, industrial communication, and control panels tailored to their requirements.

• Prepare and deliver technical/commercial proposals and presentations to clients.

• Collaborate with the design and estimation team to prepare BOQs and quotations.

• Build and maintain strong client relationships to ensure repeat business and referrals.

• Perform on-site installation, commissioning, troubleshooting, and maintenance of automation systems.

• Provide technical support to customers remotely or at site.

• Ensure timely resolution of service-related issues; escalate complex problems when required.

• Conduct preventive maintenance and system health checks.

• Prepare service reports and collect customer feedback for continuous improvement.

• Experience: 2–5 years in sales and/or service within the automation or industrial machinery sector.

• Technical Skills:

  • Knowledge of PLC, HMI, SCADA, VFD, Servo drives, and industrial communication protocols.

  • Hands-on experience in automation system installation and troubleshooting.

• Education: Diploma/Degree in Electrical, Electronics, or Instrumentation Engineering.

• Strong communication, presentation, and negotiation skills.

• Willingness to travel for client visits and service calls.