Endpoint Management & RMM Specialist (m/f/d)

You ensure that Windows devices, smartphones, and tablets are managed uniformly, securely, and as automated as possible for us and our customers.

Who We Are

We are ADVANCED Systemhaus GmbH – an IT system house and Managed Security Service Provider with around 30 colleagues. We support our customers holistically: from sales and consulting through ongoing IT operations to monitoring by our own Security Operations Center.

Your Role

You will be responsible for the operation, standards, and further development of our platforms NinjaOne and Microsoft Intune, as well as Mobile Device Management. End-user support is not your main task: your focus is on standardization and automation. In the medium term, you will grow into technical product responsibility.

Your Tasks

NinjaOne RMM

• Administer the NinjaOne platform and conceptualize and optimize policies
• Consolidate the existing environment: clean up configurations, standardize policies, migrate customers in a controlled manner
• Set up patch management for Windows and third-party software, including reboot processes
• Further develop monitoring, alerting, and automated troubleshooting

Microsoft Intune

• Build and further develop Intune environments for Windows endpoints
• Set up Autopilot, Configuration Profiles, Compliance Policies, and Update Rings
• Integrate Entra ID and Conditional Access, manage certificates as well as WLAN and VPN profiles
• Analyze and resolve enrollment, synchronization, and policy issues

Mobile Device Management

• Manage Android, iOS, and iPadOS devices, with Apple Business Manager and Android Enterprise
• Set up automated device deployment for company devices and BYOD
• Implement App Protection Policies (MAM), device locks, and data deletion
• Develop standards for mobile device management for customers

Standardization & Automation

• Define baselines per customer type and keep deviations under control
• Develop and maintain PowerShell scripts and a central script library
• Standardize onboarding and offboarding as well as software deployment
• Establish testing, release, and documentation processes for changes

Security & Compliance

• Implement security standards and hardening on managed endpoints
• Monitor and improve patch levels and device compliance
• Introduce Zero Trust concepts and collaborate with our SOC in case of incidents
• Control permissions and administrative access, document in an auditable manner

Knowledge & Collaboration

• Point of contact within the team for NinjaOne, Intune, and MDM
• Resolve complex incidents in 2nd/3rd level support
• Advise project teams, sales, and consulting on new customer environments
• Write guides and train colleagues on standards

What You Bring

• An apprenticeship as Fachinformatiker Systemintegration (IT Specialist System Integration) or comparable experience
• In-depth knowledge in the administration of Windows endpoints, Microsoft 365, and Entra ID
• Hands-on experience with Microsoft Intune or an RMM or UEM platform
• PowerShell skills and genuine enthusiasm for automation
• Understanding of patch management, endpoint security, and group policies
• A structured, documentation-strong work style and a critical eye for existing structures

A Plus, But Not a Must

• Experience with NinjaOne
• Autopilot, Conditional Access, Apple Business Manager, or Android Enterprise
• Microsoft Graph API, REST interfaces, and Git
• Experience in multi-tenant MSP environments, certifications like MD-102

You don't have to know everything yet. If you are strong in Windows, Intune, and PowerShell, you will deepen your knowledge in NinjaOne and MDM with us. If you are motivated and want to grow into the role, we will support you.

How We Work

• Happy Customer: Satisfied customers are our benchmark. We think ahead, explain clearly, and offer real added value.
• Solutions Instead of Problems: With us, it's not "I have a problem," but "Option A or B – my recommendation: …."
• Complete & Transparent: Status, next steps, clean documentation: This is how we work so that any stand-in can seamlessly take over.
• Feedback & Improvement: We openly address what can be improved and jointly develop processes, checklists, and templates further.

What We Offer You

• Permanent full-time contract (40 hrs.)
• Mobile working after onboarding, by arrangement
• Company pension scheme
• Supplementary health insurance
• Structured onboarding with dedicated contact persons
• Internal training and room for your own focus areas
• Team events, drinks, and a collegial atmosphere
• Short paths and quick decisions in a team of around 30 people

Sounds Like You?

Then simply apply here, preferably with your earliest possible start date. We will get back to you quickly and look forward to getting to know you!

We welcome all applications, regardless of gender, origin, age, religion, disability, or sexual identity.

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