End-Customer Representative (m/f/d) After Sales Region West

Welcome to AERZEN!

For our subsidiary AERZEN Deutschland GmbH & Co. KG, located in Emmerthal, we are looking for you. The company is responsible for the marketing, sales, and after-sales of all AERZEN products in our core market Germany. AERZEN Deutschland GmbH & Co. KG stands for customer-specific advice, personal support, and high reliability in dealing with our customers.

JobID 2152

• Independent organization of customer support in the after-sales area through consultation on service offerings, maintenance concepts, and economic advantages
• Continuous market and customer analysis in your own area of responsibility, including independent identification of potential customers for maintenance contracts
• Building, maintaining, and developing long-term customer relationships
• Active and independent approach to existing and new customers
• Central point of contact for customers regarding maintenance contracts, service offerings, and after-sales services
• Independent coordination between the customer and internal departments (maintenance contracts, installation scheduling, customer service, spare parts, workshop)
• Conducting fault or damage analysis, including proposing corrective measures, and if necessary, executing them yourself
• Independent escalation management for customer or contract problems
• Ensuring a professional and coordinated market presence in After Sales at trade fairs and conferences

• Education at a technical college (e.g., state-certified technician (m/f/d), state-certified business administrator (m/f/d))
• Or a completed, at least 3-year vocational training relevant to the field and corresponding several years of professional experience
• Relevant professional experience in customer consulting
• Willingness to travel within the sales territory
• Good English skills, both written and spoken

• Exciting and diverse tasks
• Permanent employment contract
• Attractive remuneration
• Company car with modern equipment
• 30 days of vacation per year
• Flexible working hours and the possibility of mobile work
• Individual training and development opportunities
• Company pension scheme (AERZEN pension)
• E-bike leasing
• Company sports activities (dragon boat, football, running and cycling groups)

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