End User Computer (EUC) Support Technician / Specialist - Contract - Gold Coast

Key Responsibilities:

• Provide Level 2 technical support to end users in person, over the phone, or via remote tools.
  
• Troubleshoot and resolve hardware, software, and peripheral issues for desktops, laptops, printers, and mobile devices.
  
• Set up, configure, and deploy computers and user accounts according to company standards.
  
• Install, update, and maintain operating systems and application software.
  
• Assist with onboarding and offboarding processes including provisioning/de-provisioning of devices and user access.
  
• Maintain accurate documentation of support requests, solutions, and asset inventory.
  
• Support remote users via VPN, remote desktop tools, or collaboration platforms.
  
• Monitor and respond to helpdesk tickets in a timely manner.
  
• Maintain security and compliance by applying patches, updates, and enforcing endpoint protection policies.
  
• Escalate unresolved issues.
  
• Participate in IT projects such as hardware refreshes, software rollouts, and office moves.
  

Technical Skills:

• Proficient in Windows and macOS environments.
  
• Familiarity with Microsoft 365, Active Directory.
  
• Experience with remote support tools (e.g., Intel EMA, teams, SCCM, Intune).
  
• Knowledge of basic networking (TCP/IP, DNS, DHCP).
  

Soft Skills:

• Excellent customer service and communication skills.
  
• Strong problem-solving and troubleshooting abilities.
  
• Ability to work independently and as part of a team.
  
• Attention to detail.