Employee Service Manager, APAC

8 years of HR experience, including shared services or HR operations leadership Experience managing teams across multiple APAC countries Experience leading service delivery in a high-volume, process-driven environment Hands-on experience with HR systems (SuccessFactors preferred) and case management tools (ServiceNow preferred) Experience managing service delivery metrics (SLAs, KPIs, case quality) Strong understanding of HR operations and regional compliance considerations Experience supporting various HR initiatives and projects, including employee engagement, diversity and inclusion, and talent development programs. Ability to work effectively in a fast-paced environment with multiple priorities and deadlines. Strong analytical and problem-solving skills, with the ability to identify and address process improvements. Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders across the organization.