Multi-Skilled Employee (Polyvalent Employee) - Saint-Ouen 35h

Multi-Skilled Employee 35h - ST Ouen

Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Commercial team sits at the heart of Deliveroo's marketplace: it shapes the way we serve restaurants, merchants and new verticals around the world. From negotiating key partnerships to unlocking new revenue streams, to building data-driven growth strategies, we tackle major challenges that move the business forward. If you enjoy dynamic commercial environments and want to influence the future of a global brand, this team is for you.

We are looking for a Multi-Skilled Employee, permanent contract - 35h to join our team in Saint-Ouen. In this role, you will help keep the smooth flow of our delivery-only kitchens "Editions", ensuring that every order reaches the customer perfectly and on time.

What you will do

You will join the Editions team. Our Editions sites are delivery-only hubs that allow the best restaurants to expand into new areas. As an Operations Agent, you are the heart of the site, coordinating kitchen partners, riders and customers to ensure operational excellence.

Here is an overview of your day-to-day:

• Manage Dispatch: Oversee the fast handover of dishes to riders while proactively solving live issues between kitchens and partners.

• Ensure Food Safety: Carry out daily HACCP and safety checks, ensuring that our high standards of food hygiene and site safety are never compromised.

• Solve Problems in Real Time: Be the first point of contact for customer complaints, using our internal processes to ensure a successful customer journey.

• Drive Site Excellence: Work closely with the Site Manager and Assistant Manager to achieve key performance indicators (KPIs) and maintain high-quality service.

• Lead on the Ground: Ensure opening and closing procedures, showing the versatility needed to take on all roles on site as required.

What you will need to succeed

Essential:

• Strong multi-tasking ability: Proven ability to handle large volumes of information and juggle several operational challenges at the same time.

• Excellent communication: Clear and effective verbal and written skills to liaise with partners and customers.

• Initiative: A proactive mindset with a demonstrated ability to anticipate needs and act autonomously.

• Safety awareness: A solid understanding (or willingness to become a referent) of food safety and HACCP standards.

Desirable:

• Restaurant experience: Some initial operational experience in a kitchen or restaurant environment.

• Safety certifications: Training in first aid, fire safety or food safety (although training can be provided).

• Language skills: Fluency in English is an asset for collaborating with our international teams.

Why join us?

At Deliveroo, you will do work that matters, solving real problems in a constantly evolving three-sided marketplace. We are food enthusiasts, problem solvers and relationship builders, united by a shared desire to make things better. Working here, you can expect:

🔧 Having a visible impact every day Your work directly improves the experience of customers, partners and riders.

🌱 Learning fast in an entrepreneurial environment Work close to the market with autonomy, speed and real responsibilities.

🧠 Building a career, not just a job Push yourself, develop new skills and grow alongside the company.

🌎 Succeeding together in an inclusive culture Collaborative, values-driven teams that support the way you work.

We aim to create a fair process that lets your skills shine — our recruitment process generally includes 3 to 4 steps. To learn more about how we recruit, click here.

Our global structure

Deliveroo is now part of DoorDash, bringing together teams with even greater scope, scale and ambition. Depending on your role, you may work with colleagues, systems and leaders across DoorDash and Wolt. Together, we unlock new possibilities as one global team.

Diversity, Equity and Inclusion

At Deliveroo, we know that an exceptional workplace reflects the world around us and that diversity and inclusion make us stronger, more creative and better at what we do. We are committed to fostering an environment where everyone can give their best and feel they belong.

We believe in equal opportunity and welcome candidates from all backgrounds, regardless of age, sex, ethnic origin, disability, sexual orientation, gender identity, socio-economic background, religion or beliefs.

If you have a disability or long-term health condition and need help applying, or if you need reasonable adjustments during the recruitment process, please contact our recruitment team at ----- We will be happy to help ensure a fair and equitable experience.

If you are excited about having a real impact in a fast-moving marketplace and developing your career alongside ambitious and supportive teams, we would love to hear from you!

Find Jobs in France on Arbeitnow