Employee Experience Senior Specialist

This role is based in our Bugis Junction Tower office.

Key responsibilities

The HR SSO Senior Specialist (Onboarding) is expected to assume the following key responsibilities plus any other reasonable duties as required:

• Management of the Onboarding Platforms & all templated Communications to ensure all are maintained and accurately updated with any changes throughout the year
• Act as subject matter expert for the WelcomeIn and Activate Programmes
• Will work with and support Team Leader to escalate and deliver any training requirements.

• Build and maintain strategic relationships with project teams, in-country HR teams, and the Informa Communication team, facilitating effective collaboration to deliver manager guidance, identify current onboarding processes, and ensure local requirements are met.
• Proficiency in data collection and analytical techniques to consolidate insights that inform stakeholder communications, enhance feedback processes, and drive evidence-based decision making across the organization.
• First line response for escalated queries and complex onboarding matters
• Provide first point of contact for hiring managers and new colleagues resolving queries professionally and promptly
• Working with the Global operations teams to establish a smooth transition of all starters post offer and moving into the onboarding stages
• Management and updating of the new colleague tracker on a day-to-day basis
• Initiate new starter onboarding process, preparation and issuing of all documentation, welcome meetings and reminders starting at pre-boarding through to one year after joining
• Organise key onboarding events throughout the programme, ensuring the colleague is informed and attending, whilst maintaining the tracking schedule
• Management of key systems & relationships with account holders of these systems to support wider onboarding processes, ensuring guidance on usage is up to date and work with Team Leader to cascade to rest of team (including but not limited to – Absorb, Random Coffee)
• Handles diverse and confidential information requiring extreme accuracy, independent judgement and discretion.

People Management Responsibilities

• General duty of care to colleagues
• Work collaboratively across teams/businesses
• Act as a role model to others
• Provide help and a buddy system to other members of the team depending upon your level (SSC Specific)

Skills & Abilities

• Excellent communication skills with the ability to build good relationships with a wide range of stakeholders, internal departments and key contacts
• Proficient skills in Excel, Word and Outlook are essential
• Remain approachable under pressure
• Knowledge and ability to use relevant internal systems
• Ability to act with integrity, tact and diplomacy with sensitive and confidential information and handle it in a secure and safe manner at all times
• Work as part of a team
• Ability to complete a variety of related tasks
• Pro-actively solve problems
• Excellent Customer Service skills
• Good time management skills
• Ability to be flexible within role
• Excellent oral and written communication skills