Back Office Employee

Description of the job You enjoy client contact? We are looking for a super candidate to perform the following tasks : - Receive calls from clients regarding the follow-up of their file, a complaint or a request for information. Your role is to provide clear and precise answers, with empathy and calm. - You know how to actively listen, identify your interlocutor's needs and propose adapted solutions. Your goal: offer a positive experience and make sure that our clients feel heard and understood. This position requires strong communication skills, both written and oral, as well as the ability to work in a team environment. The ideal candidate will have excellent organizational skills, be able to prioritize tasks effectively, and maintain confidentiality. We are looking for someone who is proactive, flexible, and able to adapt quickly to changing priorities. If you are a motivated individual with strong interpersonal skills, we would like to hear from you.