Emergency Medical Dispatcher - Call Handler

About the role:

Our Call Handlers are a very important part of Hato Hone St John and are part of our dedicated Ambulance Communications team, this role is based in the handy & accessible 2 Harrison Road, Mt Wellington, Auckland.

We will have x4 cohorts of Call Handlers hired during 2026. Our first two intakes are scheduled with a start date of
9th March 2026, 7th April 2026 and 7th May 2026.

As an Emergency Medical Dispatcher - Call Handler you will take & triage incoming emergency calls using a scripted system, along with other key duties:

• Take emergency calls and provide calm, empathetic, and efficient assistance to callers in highly stressful and sensitive situations
• Collect and input crucial information quickly & accurately into our ProQA system which will help prioritise and dispatch the appropriate medical resources
• Often deal with emergency situations such as scripted instructions for CPR, child birth and bleeding control.
• Maintain professionalism and composure under pressure, ensuring a high standard of service delivery is provided consistently
• 24/7 service with shift work including nights, this can fall on weekends, public holidays, Christmas and birthdays
• Understanding that you will not be able to find out the outcome of the patient and move onto another call quickly