Email Support & Inbox Management Specialist - EST Hours (Remote)

ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based companies. Unlike traditional recruitment agencies, we act as a dedicated extension of our clients’ teams - delivering high-quality service with precision, efficiency, and a personal touch. We’re currently hiring on behalf of a U.S.-based client in the Money Lending Services industry. The client is looking for a highly detail-oriented and organized Email Support & Inbox Management Specialist to join their remote team. This role is crucial for ensuring smooth communication and efficient management of the client's email inbox. Key Responsibilities: * Manage and monitor the client’s email inbox, ensuring timely responses to customer inquiries and requests. * Prioritize emails and categorize them based on urgency and importance. * Respond to customer emails, providing accurate and helpful information. * Escalate complex issues to the appropriate team members or departments. * Maintain a high level of professionalism and customer service in all email communications. * Follow established procedures and guidelines for email management and customer support. * Identify and resolve common issues and questions through email correspondence. * Track and document customer interactions and inquiries. * Assist with other administrative tasks as needed. Requirements: * Excellent written and verbal communication skills. * Strong organizational and time-management abilities. * Ability to work independently and remotely. * Experience with email management and customer service. * Proficiency in using email software and applications. * Ability to learn and adapt to new software and processes quickly. * Attention to detail and accuracy. * Must be available to work during EST hours. * A stable internet connection and a suitable remote work environment are required. Benefits: * Competitive Salary: We offer a competitive salary, commensurate with experience. * Remote Work: Enjoy the flexibility of working from the comfort of your home. * Professional Development: Opportunities for professional growth and skill enhancement. * Supportive Environment: Be a part of a supportive team and collaborative work environment. * Performance-Based Bonuses: Opportunities to earn bonuses based on performance. How to Apply: If you are a detail-oriented individual with a passion for customer service and a desire to work remotely, we encourage you to apply. Please submit your resume and a cover letter outlining your relevant experience and why you are a good fit for this role. We look forward to hearing from you!