ECommerce and CRM Intern

PURPOSE OF THE JOB

The candidate is required to provide the E-commerce manager with E-Marketing & E-merchandising support for Singapore’s E-retail & Brand site while supporting the CRM team with member engagement and retention activities.

The ideal candidate should have a passion for all things marketing and digital, with a self-starter personality. The candidate will have to be well-versed in the concepts surrounding digital marketing, editing tools such as photoshop/illustrator and reporting platforms (e.g., Google Analytics).

MAIN RESPONSIBILITIES

E-marketing & E-merchandising:

• Assist E-commerce manager with localization briefs for routine site changeovers and/or seasonal animations, requiring the consolidation of online marketing assets from HQ.

• Support daily e-commerce operations including order and site monitoring, responding to online customer service queries, and liaising with logistics partners to facilitate returns & exchanges.

• Ensure merchandising on e-commerce and e-retail sites are accurately listed and updated.

• Assist on search engine optimization and improvements to the online store-front to maximize conversion.

• Coordinate material submissions to support the e-retail team (Sephora), to maximize brand visibility on the platform.

• Competitor tracking and reporting on Media & E-commerce campaigns & strategy.

CRM:

• Support member engagement activities including facilitation of online registrations and on-ground event support.

• Execute CRM communications and loyalty campaigns that drive E-business, as well as providing operational support and reporting.

• Work closely across E-commerce and CRM to support any e-crm activations.