E-Commerce Operations Specialist

Your responsibilities Support the day-to-day operations of our Direct-to-Consumer (DTC) standalone website (Shopify) and Amazon store, ensuring smooth and efficient operational workflows across our digital storefronts. Customer Experience Management: Handle daily customer service inquiries via email and proactively respond to platform reviews to maintain a consistently high level of customer satisfaction. Daily Store Audits: Conduct regular walk-through checks of our Shopify website and Amazon store to quickly identify, report, and resolve any online faults or technical issues. Order Fulfillment Tracking: Monitor the end-to-end fulfillment process, addressing shipping exceptions and logistics delays, and seamlessly managing returns and refunds. E-commerce Merchandising: Support the execution of promotional activities by updating product listings, configuring pricing, and refreshing page content. Product Data Maintenance: Ensure the complete accuracy of product information across both platforms, including SKUs, descriptions, and imagery. Administrative & Financial Support: Assist with essential backend tasks, including PSI system data entry, invoice uploading, and financial reconciliation. Our requirements Professional Experience: Minimum of 1 year of experience in an e-commerce operations or customer service role. E-commerce Knowledge: Hands-on experience working with Shopify backend is an absolute requirement. Language Proficiency: English at a minimum B2 level, enabling you to communicate effectively via phone and email, and to independently manage English-language product materials. Technical Skills: Strong proficiency in standard office software (MS Office, Excel, Google Sheets, Outlook) and Microsoft Teams for efficient internal and cross-functional collaboration. Communication & Organization: Excellent written and verbal communication skills, coupled with a high attention to detail and the ability to manage multiple tasks simultaneously. Personal Attributes: A proactive, patient, and highly detailed mindset. We are looking for someone with strong execution skills who thrives in a fast-paced environment, demonstrates self-drive, and possesses a strong willingness to learn and grow. What we offer A challenging role in an international environment within a rapidly growing company Stable employment Private healthcare package TP-LINK Sp. z o.o. We offer a comprehensive range of products and services designed to meet the evolving needs of customers. We are a leading global provider of networking and smart home products and solutions, trusted by millions of families and businesses worldwide. At TP-Link, we believe in the power of connection. Our "Connect & Care" ethos drives us to create innovative and reliable technology that enhances people's lives. https://www.tp-link.com/pl/